miniDave wrote:
There was discussion here a week or two ago about ordering wheels from the UK.
There was a link to company - one of many UK based ones, and a company I had not used before.
To see what the cost would work out to be I went through the process of selecting the wheels, which was fine, but then you cannot process the order without knowing what the postage/courier cost will be. The only solution was to process the order by supplying a credit card number and then wait. An email promptly arrived the next day indicating the postage/courier would be 140 pounds. With the cost of the wheels and the postage/courier the difference between buying locally was aboput $50.
Ok - that was a good exercise. The email indicated the cost of the postage/courier and would I like to proceed? I responded simply saying to please cancel the order. The email bounced straight back because instead of .uk the address ended with just a .u. I adjusted the email correctly and also fowarded to the other email contacts on their website to make sure it was known to cancel the order.
Three days later I get another email saying the order had been shipped. Again I replied that I had cancelled the order and pasted in the previous email. They responded saying they had never received the cancellation and the goods had already left! At this point I checked my bank balance and the funds had been transferred OS.
To cut an even longer story short - they finally had the goods returned before being put on the plane. The bad news is that the company has not refunded the payment they took from my bank, now some two weeks later.
As mentioned I have not bought from this company before and certainly will not in the future.
Concerning wheels - buy local and save the heartache.
dave this has happened to me in the past.
i just complained to my credit card company and gave them proof they forced the refund.
shops can get in alot of trouble for that kind of thing. *fraud*
you fill a form it's easy, you should do it.
nick.