Morris 1100 wrote:
When you call anyone make sure you take notes. Write down names and times.
When you finish the call try and write a summary of the call for future reference.
Excellent advice - if it drags on, having these kinds of small details can make a big difference - and let's them know that you're paying close attention

I had a claim years ago where this saved me a bunch of money when the insurer and repairer both stuffed up and start pointing fingers at each other and me.
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the internet wrote:
Like Audrey Hepburn, almost everybody loves the Mini. The only people who didn't love the Mini were pathetic, empty people.