Edited my post. I have been in contact with them and they have been quite helpful.

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1965 Riley Elf
1974 Ex Army Moke
1997 Rover Cooper
2002 JCW Cooper
2003 JCW Cooper S

Oh NOW I get it.

Ha ha, too slow...

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SooperDooperMiniCooperExpertEngineering

All garage work involves equal measures of enthusiasm, ingenuity and a fair degree of irresponsibility.

For those who were interested. Here is the answer on shipping.



We try to do free shipping where we can cover the cost of the shipping from the profit from the sale, but where the shipping is more than we can cover, we contact the customer and let them know what the shipping cost will be.

Because most shipping companies charge based on the greater of actual weight and volumetric weight, it is almost impossible for us to work out what the shipping cost is going to be until we have had a look at an order. We could just put standard carriage charges up on the website to include in the orders, but we prefer the personal touch of assessing each customer's orders separately, and this has served us quite well as the customers seem to appreciate it, and we get repeat orders from them.

Regards

Richard
Websales
Leacy Classics

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Dalmeny

But they had a look at the order. I presume you asked them about what you wanted to buy...

and they said...

Maybe it's late and I'm being to pedantic but couldn't they have said "Sorry, too heavy, too little margin can't ship for free, the cost to Australia would be $???..."

Thanks Dalmeny, i think I will still have a look at getting some stuff through them, I'm after a few lighter bits so I'll see what they come back with.

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I have an Addiction just not the time.......
1966 Morris Mini Deluxe http://www.ausmini.com/forums/viewtopic.php?t=80459
1968 Morris 1100 viewtopic.php?f=3&t=101555

my heater tap crapped itself today..... do I risk it??

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did I tell you that I won a trophy?

Give it a shoot

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I have an Addiction just not the time.......
1966 Morris Mini Deluxe http://www.ausmini.com/forums/viewtopic.php?t=80459
1968 Morris 1100 viewtopic.php?f=3&t=101555

they're out of stock

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did I tell you that I won a trophy?

The website is not up to date with stock levels, email them and they will have it 90% of the time.

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1965 Riley Elf
1974 Ex Army Moke
1997 Rover Cooper
2002 JCW Cooper
2003 JCW Cooper S

yeah, I did, the reply I got was



but I reckon they're just not passing the post delivery testing.... "every one of these we buy is bloody ........!!"

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did I tell you that I won a trophy?

Hi Guys

Richard from Leacy Classics here. I would like to apologise if my colleague's email regarding shipping the brake discs appeared abrupt. We understand our shipping can be a bit confusing, but as I said in my email to dalmeny, we prefer to assess each order individually hopefully to save you as the customer money. We don't make any profit on carriage, and in many cases where we do come back to the customer with a carriage charge it is not the full amount. Example in point, to ship a pair of brake discs to dalmeny would cost £42.70 by UPS, but what my colleague should have told him, and what I have told him subsequently is we can ship them to him for £25.00.

Regarding our website stocks not being correct, that was the case until recently, our website is now automatically updated twice a day with current stock levels from our warehouse system and hopefully should now be about 99% correct (I will never claim 100% accuracy as someone will always find some obscure item we are showing in stock which isn't actually on the shelf).

We have many satisfied customers 'down under', and in fact Australia and New Zealand are our fastest growing markets from a websales point of view.

If anyone is looking to place a large order and wish to find out about shipping in advance (and even a possibility of a price discount depending on the size of the order), I can be emailed on [email protected], and if you include the parts list in excel format we can reply even quicker. For large orders we can take them separately from the website to save you having to pick all the items on the website, and either send a paypal invoice if you wish to pay by paypal or take payment by credit card in your own currency (we get the money in sterling, your card gets charged in AU$, and therefore there should be no foreign currency fee on your card).

Thanks

Richard
Websales
Leacy Classics

Hi Richard,

As I was one of the e-mailers in this topic I would like to say thank you for jumping on the forum and telling it how it is. It is just good customer service and I appreciate your reply. I would definately feel much better about putting in an order now.

Thanks
Steve

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Dalmeny